Maynard is a locally owned and rapidly growing company with 82 years of service to the community. We are looking for an individual who is self-motivated, high energy, and has a strong positive attitude. Great communication skills and ability to take direction is a MUST. We provide very competitive pay, medical, dental, vision, 401k, many elective insurance options, paid vacation, paid time off WEEKLY pay, flexible schedules and a fun, collaborative work environment.
Job Responsibilities
• Dispatching residential service technicians to assigned calls
• Ability to analyze and prepare quotes to customers for service work
• Ability to handle fluid movement of schedules throughout the day • Communication throughout day with customers, technicians, and managers
• Outbound calls to confirm service appointments
• Assigning calls by priority to correct technicians
• Updating company shared documents for performance measures
• Recording customer information digitally to internal records
• Auditing of technician time sheets
• Issuing of purchase orders
• Initiate care calls to customers (courtesy follow-up calls) to ensure service was great
• Track and manage routes of technicians to ensure efficiency and productivity • Additional responsibilities as job requires
Job Requirements:
3-5 Years Dispatch experience, preferably in the HVAC, Plumbing field or similar.
• Exceptional Communication & Interpersonal Skills • Excellent Phone Skills • Ability to work under pressure or tight time constraints
• POSITIVE “can do” attitude & Strong Work Ethic
• Strong Multi-tasker
• Willingness to Learn
• Proficient Computer knowledge
• Type 30 WPM
• Ability to critically think Equal Opportunity Employer, including disabled and veterans
